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Phoenix Service Software 2012.04.003.47798
Phoenix Service Software 2012.04.003.47798

Energy Management Calibration should not be performed for products using the Quantum engine (RM-689, RM-702, RM-704 and other product using the same engine)

Microsoft DOT.NET version 2 Service Pack 2 is now the minimum requirement. Phoenix installation will check PC for the DOT.NET version and update it automatically when PC has online connection. Without online connection, old DOT.NET versions must be updated manually.

New common data package location in use. Please see document SR1315 in KICS Information Center for further information.

All Nokia Service Software Applications will use following location for product specific data:

  • Windows XP: Cocuments and SettingsAll UsersApplication DataNokiaPackages
  • Windows 7: Crogram DataNokiaPackages

Please see articles SR1774 for more information on the use of Nokia Data Package manager tool, and article SR1854 for more information on the Nokia Service Application Manager Tool.

During installation, Data Packages should be installed in these directories, if they install to any other location by default. target folder for local data packages can be changed in the installation wizard manually

This version contains the latest Tucson components. Therefore it is not necessary to use Tucson Add-On Installation Packages

Before you start Phoenix or Care Suite installation to Windows 7 the User Account Control (UAC) should be turned off from Windows Control Panel settings.

For more information concerning new options in Firmware Update menu and their use, Please see documents SR1313 and SR1659 in KICS Information Center.

Tucson operations combined with flash option are now handled in the same way as refurbishment, which requires Mass Memory Content File to be available.

Use of Flash option simultaneously with product code change for USB Only phones is restricted. It is recommended to flash phone separately with Firmware Update. Please refer to product specific instructions.

Connection media to FLS-5 must be configured to be USB_FBUS, after FLS-4 support has been removed FBUS does not work anymore with FLS-5


FLS-5 drivers do not support 64 bit OS, so phones using FLS-5 /USB_FBUS connection can not be serviced in 64 bit operating systems

Software downgrade with Tucson system is only possible for BB 5.0 products supporting the Data Package 2 concept.

Flashing with setup FLS-5, SS-46 and product specific adapter is not supported anymore. FLS-5 can be used with other product specific cables and adapters, but not with SS-46 Interface Adapter.

If you install old DCT-4 data packages, Flash Update Package File installation path may be wrong. This is caused by very old DCT-4 data packages which contain Flash Update Package and overwrite current information during installation. If you experience problems when updating FPS-x prommers, please check that Phoenix Prommer maintenance is looking for the files from the correct location which is Crogram FilesCommon FilesNokiaTssFlash. If not, Phoenix will show error Update via ini file failed. In this case, select Update from that Phoenix Prommer maintenance UI, browse to correct directory and select fpsxupd.ini for all other prommers except the FPS-8.

FPS-21 flashing for RX-51 works only with TCPIP connection. FPS-21 prommer with new HW version 11 has been released to correct this. Sales pack code is 0089J83 , old HW version is not delivered anymore

Please refer to product specific documents and instructions concerning the limitations of the RX-51 product

When using Data Package download functions with online connection, download times may occasionally be long. This is not caused by Phoenix (or Care Suite). The download speed from online servers is occasionally is known to be slow, depending on how data is buffered on caching servers.

After you close Phoenix, it may not restart. To rectify this:

  • Use Windows Task Manager to manually shut down phoenix.exe and FuseService.exe processes, or optionally restart your PC

It is not possible to program Mass Media Content file to some devices over direct USB cable connection, due to the large size of the file. For these models a feature called Media Check has been implemented. When this type of product is connected to service software / PC via direct USB cable the refurbishment option will be disabled. Please use a flash prommer. Affected products using Media Check are: RM-122, RM-175, RM-176, RM-186, RM-246, RM-247, RM-296, RM-297, RM-320, RM-462, RM-472, RM-484, RM-505, RM-555, RM-559

To be able to use the help files in Windows 7 you need to install Windows Help program (WinHlp32.exe) for Windows 7. Ways to locate WinHlp32.exe:

When using flash prommers, only one connection type to one prommer is allowed. Please use either NFPD USB or NFPD TCPIP connection to one prommer, not both connections to same prommer.

Supported operating systems and user rights

Windows XP Service Pack 1 or higher

When installing Phoenix into Win XP you must have local admin rights.

When using in Win XP, user must have power user rights.

Windows 7 32 Bit version

Windows 7 64 Bit version (Please note that FLS-5 drivers do not support Win 7 64 bit OS, therefore FLS-5 can not be used in this operating system).

(All below links are interchangable. No password)